Last updated: May 2018
1.Data Controller and Contact
The data controller responsible in respect of the information collected on the website or otherwise in the course of your dealings with us is HOTEL URSO S.L.
2. We are going to use your personal data for...
The personal data facilitated in this section will be processed with the aim of managing the bookings you request. In any case, the data provided may be processed for the purpose of elaborating internal statistics in order to improve our services. The personal data provided will only be kept while our commercial relationship is maintained, in the timeframe established by legal provisions, at the sole disposition of Courts to address possible claims. The legal basis for the processing of your data is fulfilment of the contractual obligations assumed by you when you request our services. You are hereby informed that the personal data facilitated may be processed in order to send you informative and other types of communications (offers, events, congratulations).consentimiento o cuando su petición implique tal comunicación.
3. How long do we hold your personal information?
HOTEL URSO S.L. will only store your personal data for as long as is necessary for the legitimate purpose for which it was supplied and it will be destroyed or deleted when it is no longer necessary for HOTEL URSO S.L. to hold it. You can ask us to erase or delete all or some of your personal data at any time although that may impact upon the benefit you get from our website or other services.
4. Sharing your personal information
It may sometimes be necessary for HOTEL URSO S.L. to disclose your personal information in order to comply with a legal obligation but we will only do so in accordance with data protection legislation and will ensure that the appropriate security measures are observed.
5. Legal basis for the treatment of personal data
The legal basis for the treatment of personal data is consent. HOTEL URSO S.L. undertakes to collect the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.
The User shall have the right to withdraw his consent at any time. It will be as easy to withdraw the consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the Website.
On occasions when the User must or may provide their information through forms to make inquiries, request information or for reasons related to the content of the Website, you will be informed in case that the completion of any of them is mandatory because they are essential for the proper development of the operation performed.
6. Your privacy rights
You have the rights listed below in relation to personal data we hold about you
Delete data You can ask us to erase or delete all or some of your personal data.
Change or Correct data You can ask us to change, update or fix your data in certain cases particularly if it is inaccurate.
Object to, or Limit or Restrict our Use of data You can ask us to stop using all or some of your personal data or to limit our use of it.
Right to Access and/or Take your data You can ask us for a copy of your personal data to be provided in machine readable form.
If you wish to exercise any of these rights you can contact our Data Protection Team by email at email@example.com.
Once your request is received, you will be sent a form to exercise the specific right requested, which you must complete and send to us along with a photocopy of your ID document or passport. Once this documentation has been received, we will address the exercising of your rights within the legally established timeframes and, if you are not satisfied with the exercising of your rights, you may file a complaint with the control authority, the Spanish Personal Data Protection Agency www.agdp.es
CONDITIONS OF USE
The access to, navigation and use of the Website www.hotelurso.com (the 'Website') implies the express and unreserved acceptance of all the terms of these Conditions of Use, which have the same validity and effectiveness as any contract concluded in writing and signed.
The observance and fulfilment of these conditions will be required in relation to any person who accesses, navigates or uses the Website. If you do not agree with the terms set out, do not access, navigate or use any page on the Website.
1. COMPANY DETAILS
Owner: Hotel Urso S.L. (from now on, “THE HOTEL”)
Registered address: Calle Zurbano, 45, 1º. 28010 – Madrid
Company tax ID: B-86949229
2. PURPOSE AND SCOPE
These Conditions of Use regulate the access to, navigation and use of the Website, without prejudice to THE HOTEL reserving the right to change the presentation, configuration and content of the Website, as well as the conditions required to access and/or use it. The access to and use of the content of the Website after its modifications or changes enter into force entail the acceptance of these modifications or changes.
Nevertheless, access to certain content and the use of certain services may be subject to certain particular conditions, which will be, in any case, clearly shown and must be accepted expressly by users. These particular conditions may replace, complete or, where appropriate, amend the present particular Conditions of Use.
THE HOTEL reserves the right to fully or partially amend the terms and conditions stipulated herein, publishing any change thereto in the same way as these Conditions of Use appear or through any kind of communication addressed to users.
3. ACCESS AND REGISTRATION
Registration is not required to access and browse the Website. However, to purchase certain services or book services, among others, it will be necessary to complete the web forms set up for this purpose. It is free to register on the Website.
Minors are forbidden from accessing the Website.
Under no circumstances will THE HOTEL assume any liability for the veracity of the registration data provided by end users, and therefore each end user is liable for the possible consequences, errors and mistakes that may subsequently arise from the lack of veracity of the data.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
THE HOTEL owns or, where appropriate, has the relevant licenses regarding the intellectual and industrial property exploitation rights for the Website, as well as the intellectual and industrial property rights regarding the information, material and content of this property.
In no case will users' access to, navigation and use of the Website be construed as implying a total or partial renunciation, transmission, licensing or transfer of these rights by THE HOTEL Users have a right to use the Website content and/or services within a strictly domestic setting.
References to trademarks or registered trade names, or other distinguishing marks, whether they are owned by THE HOTEL or third companies, implicitly entail the prohibition on their use without the consent of THE HOTEL or their legitimate owners. At no time, unless expressly stated otherwise, will access to, navigation or use of the Website and/or its content, grant the user any right regarding the distinguishing marks included therein.
All intellectual and industrial property rights regarding the Website content and/or services are reserved and, in particular, it is forbidden to amend, copy, reproduce, publicly communicate, transform or distribute, by any means and under any form, all or part of the content included on the Website, for public or commercial purposes, if THE HOTEL has not previously given their express permission in writing.
In the event a user sends information of any kind to THE HOTEL, via any of the channels set up for that purpose, the user declares, guarantees and accepts that they have the right to do so freely; that this information does not breach any intellectual or industrial property right, trade secret or any other third-party right; and that this information is not confidential in nature or damaging to third parties.
Users acknowledge assuming the liability, holding THE HOTEL harmless, for any communication they provide personally or in their name, with this liability extending to the accuracy, lawfulness, originality and ownership of the communication, without any restriction.
5.1 LINKS TO OTHER WEB PAGES
THE HOTEL may not assume any kind of liability for any aspect regarding the web page to which a link could be established from the Website, specifically, including without limitation, regarding its functioning, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content, in general.
In this sense, if users have actual knowledge that the activities carried out through these third-party web pages are illegal or contravene morality and/or public order, they must communicate this immediately to THE HOTEL for the purposes of disabling the access link to these pages, which will be done as quickly as possible.
In any case, the establishment of any kind of link from the Website to another unrelated web page will not imply the existence of any kind of relationship, collaboration or dependence between THE HOTEL and the manager of the unrelated web page.
5.2 LINKS TO OTHER WEB PAGES
Through different tools and applications, THE HOTEL provides users with linking media that allow them to access channels and pages on different platforms and social networks. The installation of these applications on the Website has the sole aim of providing users with access to these channels on the different platforms and social networks.
The establishment of these applications does not imply the existence of any relationship between THE HOTEL and the owner, manufacturer or distributor of the linked platform, nor the acceptance and approval by THE HOTEL of its content and/or services, as its owner, manufacturer or distributor is the only partly responsible for the linked platform's content and/or services.
In no case does THE HOTEL share any kind of private information about its users with the owners of these external web pages, since its only aim is to provide access to these pages by the users. In this sense, any information that users themselves wish to provide to these external platforms and/or web pages will be under their own responsibility; THE HOTEL is not involved in this process.
Since THE HOTEL has no control over the content hosted on these channels, users acknowledge and accept that THE HOTEL assumes no liability for the content or for the services users may access on these pages or for any content, products, services, advertising or any other material available therein. For this reason, uses must exercise caution in the assessment and use of the information, content and services on the linked channels, and regarding their own or third-party information they wish to share on these channels.
5.3 LINKS ON OTHER WEB PAGES TO THE WEBSITE
THE HOTEL does not authorize the establishment of a link to this Website from other web pages that may contain material, information or content that is illicit, illegal, degrading, obscene and, in general, that contravenes the law, morality or public order, or generally accepted social standards.
In all cases, users may establish links on their respective web pages provided that they ask for prior and express permission from THE HOTEL
THE HOTEL does not have the power or human and technical means to monitor or approve all the information, content, products or services provided by other websites that have established links to this Website. THE HOTEL does not assume any kind of liability for any aspect regarding the web pages that establish a link to the Website, specifically, including without limitation, regarding their functioning, access, data, information, files, quality and reliability of their products and services, their own links and/or any of their content, in general.
6. CONDITIONS OF USING THE WEBSITE
Access to or use of the Website for illegal or unauthorized purposes, with or without economic aims, is not permitted, and therefore the user will be exclusively liable for its consequences. More specifically, and without this list being absolute, the following are prohibited:
using the Website in any way that may cause damage, interruptions, inefficiencies or defects in its functionality or in the computer of a third party;
using the Website to transmit, install or publish any virus, malicious code or other harmful programs or files;
using the Website to collect personal data from other users;
registering through the Website with a false identity, impersonating third parties or using a profile or carrying out any other action that may confuse other users about the identity of the source of a message;
accessing without permission any other section of the Website, other systems or networks connected to the platform, any THE HOTEL server or the services offered through the Website, by means of hacking or falsification, password mining or any other illegitimate means;
breaching, or attempting to breach, the security or authentication measures of the Website or any network connected to the same, or the security or protection measures inherent to the content offered on the Website;
carrying out any action that causes a disproportionate or unnecessary saturation in the infrastructure of the Website or in the systems or networks of THE HOTEL, as well as in the systems or networks connected to the Website; or
preventing the normal development of an event, competition, promotion or any other activity available through the Website or any of its functionalities, either by altering or trying to alter, illegally or in any other way, the access to, participation in or functioning thereof, or falsifying the result thereof and/or using fraudulent methods of participation, by means of any procedure, and/or through any practice that in any way infringes or violates these Conditions of Use.
The breach of any of the above obligations by the user may lead to THE HOTEL adopting the appropriate measures enshrined by the law and in the exercise of its rights or obligations and may extend to the deletion or blocking of the offending user's account, without any possibility of compensation for the damages caused.
7. LIABILITIES AND GUARANTEES
THE HOTEL cannot guarantee the reliability, usefulness or veracity of absolutely all the information and/or services on the Website, or the usefulness or veracity of the documentation provided through the site.
Consequently, THE HOTEL does not guarantee or assume liability for the following: (i) the continuity of the Website content; (ii) the absence of errors in this content; (iii) the absence of viruses and/or other harmful components on the Website or in the server that provides it; (iv) the invulnerability of the Website and/or the impossibility of breaching the security measures adopted on the same; (v) the lack of usefulness or performance of the Website content; and (vi) the damages or harm caused, to themselves or a third party, by anyone who infringes the conditions, rules and instructions that THE HOTEL establishes on the Website or through the breaching of the Website's security systems.
Nonetheless, THE HOTEL declares it has adopted all the necessary measures, within its possibilities and the state of technology, to guarantee the functioning of the Website and to minimize system errors, both from the technical viewpoint as well as regarding the content published on the Website.
If users have knowledge of any content that is illicit, illegal, contrary to the law or that could represent an infringement of intellectual or industrial property rights, the applicable legislation on personal data protection and/or any other right, they must notify this immediately to THE HOTEL so it may adopt the appropriate measures.
THE HOTEL does not guarantee the lawfulness, reliability and usefulness of the content provided by third parties via the Website.
THE HOTEL will assume no liability for the truthfulness, integrity or updating of the information published on the Website from sources unrelated to it (external news, reports from external professionals, etc.), or the information contained on other web portals through links from the Website.
THE HOTEL will not assume liability for hypothetical damages that could arise from the use of the aforementioned information.
In any case, THE HOTEL reserves the right to temporarily or permanently suspend, modify, restrict or interrupt the access to, navigation, hosting and/or downloading of content and/or use of services from the Website, with or without prior notification, for any users who breach any of the provisions set out in these Conditions of Use, without the user having any possibility of demanding compensation for this reason.
8. APPLICABLE LAW AND COMPETENT JURISDICTION
These Conditions of Use are governed by Spanish law. As regards dispute resolution, the parties expressly submit to the courts of Madrid, waiving any other jurisdiction.
To submit complaints regarding the use of our services, customers may write to the e-mail firstname.lastname@example.org. We are committed to seeking an amicable solution for the conflict at all times.